General Enquiries
Who do I contact for help?
If you need assistance while ordering or have questions about a product, please contact us at: info@giftfors.com.
Do you offer wholesale?
Yes! We offer wholesale on a variety of products. Email us to request our wholesale lookbook and pricing details.
About Your Order
Can I change my shipping address?
If your order hasn’t shipped yet, you can update your shipping address. Please email us with your order number and the new address at: info@giftfors.com.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, AMEX) and PayPal.
How do I track my order?
Tracking information is provided free of charge. Once your order ships, we will email your tracking number and the tracking link.
Can I cancel my order?
We process orders quickly to ensure fast shipping. If you wish to cancel, please contact us within 12 hours of placing your order. After that, cancellations cannot be guaranteed.
What is your return policy?
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Returns are accepted for faulty or damaged products.
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We cannot accept returns for change of mind, especially for customized or personalized products.
Shipping
How long does shipping take & how can I track my package?
Delivery times depend on the shipping method you selected. Once your order ships, we will email your tracking number and tracking link.
Please note: We are not responsible for delays caused by customs in your country.
Processing Times
Processing time is the time required to prepare and complete your order. Many of our products are handmade, so please allow the time indicated on our website’s announcement bar when placing your order.
Rush Orders
Rush orders are available on most products. Please contact us before placing your order so we can confirm if your requested timeframe is possible.
When emailing for a rush order, include:
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Product name(s)
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Quantity
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Any customizations
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Required delivery timeframe
