We have a 30-day return policy on all Non-customized products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, customized products (such as special orders or personalized items). If you have any questions or concerns about a specific item, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it takes 10-14 business days for your bank or credit card company to process and post the refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
How to get a refund:
You can contact us at our email address, which is email@example.com
Please note that the email sent to you is accompanied by a clear picture of the product and you can describe in the email what you need help with. What is your request? We will do our best to help you.
When you meet our return conditions and return an item, and when we receive and inspect your return and the item is in good condition, we will send you an email notifying you that we have received the return.
We will also notify you of the approval or denial of the refund.
Upon approval, we will process your refund and return it to your credit card or original payment method.
If you have not received your refund, please check your bank account again and contact your bank.
If you have completed all the steps but have not received a refund, please contact us via email: firstname.lastname@example.org
What we are good at
We started out as a home improvement and DIY store, which is what we do best.
Holiday and seasonal decorations are our specialty. This allows us to combine our knowledge and experience to offer our clients something unique, cohesive and ever-changing.
What makes us different?
Our products are sourced from all over the world so that our clients have new options and alternatives to traditional decorations.
We work hard to provide our clients with the best quality for their budget.
What we offer:
Our Designers will work with you to create an entire look, from staircase garlands to front door swags. Bring in your ideas and let us help you create a holiday to remember.